© 2019 by Sid Ramnarace

Photo Credits: Ford Motor Company, Lifetime Brands, Bonhams, Ramnarace New York

There is an old case study which details a regional train system’s efforts to increase customer satisfaction. The engineers and consultants tasked with this job focused on increasing the efficiency of the train by making efforts at getting from point A to point B faste...

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June 1, 2015

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